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    What’s the difference between omnichannel and multichannel?

    Each professional digital marketing agency does its part in overlapping the world of e-commerce, social selling, and digital marketplaces, and since ever-changing technology requires constant adaptation, business owners need to understand the efforts required to keep up with the times. That being said, if you haven’t heard about multichannel or omnichannel, we’re excited to break down these buzzwords to help shape your digital strategy moving forward.

    What’s multichannel retail and how does it work?

    Multichannel retail is a business strategy that allows shoppers to purchase goods and services from e-commerce vendors in multiple different ways. Not only does it blend the customer experience by giving consumers the choice to engage on the channel they prefer, but multichannel retail is also flexible in behaving to the confines of each individual sales channel — physical stores, online stores, e-commerce platforms, third-party marketplaces, mobile apps, and social media platforms. While each professional digital marketing agency has its own way of explaining the process that makes up multichannel marketing, we compare it to a wheel with spokes — at the centre of your wheel is the product, the outer rim consists of the consumers, and each channel offers an independent opportunity to reach them, allowing them to make a purchase. Once it’s clear which channels best resonate with your target market, you can further optimize your digital strategy to maximize sales on those channels. 

    How do businesses benefit from multichannel retail?

    Since multichannel retailing allows business owners to target their audience from a variety of sales channels, there are loads of benefits that it can offer to the brand:

    • Higher revenue: Whether you’re a first-time business owner or an established company fixed on making a change, the truth is, you can invest loads of money on advertising and marketing to establish trust and brand awareness, but if your customers only have one way to purchase from you, you possess less of an opportunity to increase your conversion rate. That’s why it’s so important to spread your business strategy across multiple channels! If your brand pops up more often, it receives more attention and can attract more customers in ways that may be more appealing to their purchasing power. 
    • There are more ways to buy from you: Consumers are often hesitant to buy from a business that they’ve only seen a time or two. However, the more your brand shows up on their online feeds, the better the chance of them remembering your business. Single sales channels may prove to be a good strategy to focus on for older demographics, but younger shoppers trust your brand when it’s shown to them more conveniently, allowing them to select a purchasing method that meets their comfort level. Talk about competitive advantage!  
    • Collect valuable data: Multichannel retail collects way more data than a single channel, which translates to more information learned about your ideal consumer. The data you collect can be used by a professional digital marketing agency layer to better promote your brand by improving on business strategies to improve your ability to reach prospective shoppers. 

    What’s omnichannel retail and how does it work?

    Omnichannel retail is a business strategy that focuses on providing customers with a seamless shopping experience, whether it be from a mobile smartphone, a desktop computer, or within a brick-and-mortar store. By focusing on the entire experience from start to finish, this approach allows businesses to communicate in a way that aligns with the consumer lifecycle, instead of each individual stage of advertising the product. This type of e-commerce retail enables consumers to purchase from wherever they are, instead of relying on accounts to channel and offer a positive experience. Essentially, omnichannel retail removes the boundaries between sales and marketing channels to create a unified front for the brand. With a focus on onsite, social, mobile, email, physical, and instant messaging, the experience of commerce unfold right in front of the consumer.

    How do businesses benefit from omnichannel retail?

    Since omnichannel retail allows consumers to reach your business page at their convenience, there are loads of benefits that it can offer to the brand: 

    • More availability: While it’s important to reach your audience from a variety of channels, it’s equally as important to ensure that they can use the device that best meets their needs, which helps free up your time from dealing with consumer optimization issues. 
    • Increase in sales and traffic: There’s no point in running an online business if you aren’t interested in increasing the traffic to your website that will result in more sales. Omnichannel will help to promote a strategy that improves the customer experience from mobile, web, and even in stores, and with these multiple purchasing leads, an increase in sales and traffic will follow. 
    • Purchasing start and finish can differ: As long as the process results in a sale it doesn’t matter where the consumer clicked through to. Consumers can see your website on one channel and complete their purchase on another, creating a better retail journey and engaging relationship through the development purchasing channels that you’ve created.  

    Do you have any further information that you feel would benefit the above blog submission? Drop a comment below to let our staff writer know. 

    Popular trends in the realm of digital marketing that continue to stay relevant

    In today’s evolving digital landscape there’s an assortment of big business tactics that have proven to be beneficial to e-commerce companies. While generating results can be a challenge at first, many businesses are choosing to showcase a variety of digital marketing techniques to continue to flourish in their trade, and some of these popular trends are expected to remain relevant in the digital marketing industry for quite some time. 

    Digital influencing is becoming more common

    While some large-scale e-commerce brands have the budget to invest in a celebrity influencer, most can often use the funds towards another professional digital marketing service. However, it’s important to know the power of digital influencing as a business owner and how it can be useful when utilized by smaller influencers that have built their own community followings.

    For example, while it’s unlikely that you will be able to afford a celebrity like Steven Tyler as your brand’s digital influencer, that doesn’t mean that you can’t find a micro personality that possesses an impressive following. In fact, some of the best ROI on sponsored content comes from local superstars! Instagram is one of the best social media platforms to outsource a digital influencer, allowing you to check out their content and ensure that they would be a good fit that aligns with the values of your company. 

    Podcasting is continuing to grow 

    For those of you who don’t know, podcasting is a steaming application of spoken word digital audio files that a user can download to their personal devices for easy listening. Overwhelmingly enough, this form of broadcast has skyrocketed in popularity, with more and more businesses utilizing this technology as a form of digital marketing.

    As an e-commerce company, here are some things to consider before creating a podcast: 

    • Try talking about building your brand: Take a humorous or professional stance and establish yourself as an authority on the topics you discuss. 
    • Educate your current customers: Discuss industry-relevant news in an attempt to attract new clientele and answer the questions your current shoppers may have. 
    • Consider having a sporadic podcast: Unless you have a professional digital marketing agency handling your scheduling for you, consider podcasting once a month to provide some comfort to those loyal listeners. 
    • Take questions and offer answers: The ultimate goal of your podcast is to have customers tune in to what you have to say and if your content is important and interesting, consumers will feel that they’re in good hands with your in-depth, descriptive conversations. 

    The development of an intuitively designed website 

    While elements of web development and design have immensely changed over the years, the majority of business owners understand that a good website is needed to successfully market their company online. After all, what’s the point of investing in the strategic efforts of search engine optimization if the landing pages the visitors are directed to are slow and lack a positive user experience? Since a poor web design can cripple your digital marketing efforts, decreasing leads, conversions, and even your current customer’s trust in your expertise, when you hire a professional digital marketing agency to thoughtfully create your web content, consider the benefits of web design as part of your budgeted investment! 

    Which of the above popular trends do you feel is most useful in digital marketing? Drop a comment below to compare your opinions. 

    How Black Friday and Cyber Monday will change amid coronavirus pandemic

    While shopping holidays like Black Friday/Cyber Monday may look a little different this year, it doesn’t mean that you can’t utilize the months leading up to the infamous weekend to properly prepare your business to meet the demands of consumers during the pandemic. After all, this new normal has been great e-commerce business traffic and online conversions!

    What impact has COVID-19 had on businesses? 

    At the start of the shutdown, many small to large-scale businesses were forced to conduct mass layoffs and dig deep into their pockets due to their financial fragility. Since then, the economic impact of COVID-19 has only grown, leading to company closures as the take-up rates and fear of contracting the virus have kept consumers out of their stores and saving for a future rainy day. This major economic shock, even with the help of government aid, has devastated the retail sector, alongside arts and entertainment, personal services, food services, and hospitality. While it has been a few months since, remaining businesses are still feeling the aftermath amid this global crisis, and the uncertainty of when or if their operations will be able to return to the normalcy of pre-coronavirus is still unknown.  

    What are the consumer’s expectations? 

    While the famous saying, “business as usual”, is merely a form of marketing designed to assure customers that operations will be conducted the same as they always have, amid the pandemic, this marketing phrase has undergone some re-thinking to not strike the wrong tone with consumers. 

    Right now, while purchasing products and services for personal use or gifting is still shoppers want, they also want a company that aligns with their current values. This means that prospective customers and returning shoppers expect you to regularly update your business procedures for upkeeping provincial/state regulations and maintain your communication with them by providing comforting words to encourage them that shopping can be continued safely. 

    Are you doing your part but need the help of a professional digital marketing agency to do more? 

    Here are some suggestions on what they can assist you with to meet your consumer’s expectations:

    • Educate the public using brand authority. 
    • Highlight more sales and ways to obtain discounted products. 
    • Bring people together on your social channels to help bridge the gap that has been imposed through physical distancing. 

    More shopping will be done online

    Some big-box retailers like Wal-Mart, Kohls, and Target have already decided that they will remain closed this year during the annual shopping weekend with many more to follow as the greenlight for high-traffic, in-store shopping remains on hold. However, while you can’t bank on brick and mortar shops to shop the deals of Black Friday/Cyber Monday, you can be sure that online retailers will be stepping up their game to make this year’s shopping experience one to remember. 

    If you’re the owner of an e-commerce business, here are some ways that you can reap the rewards of Black Friday and Cyber Monday amid the coronavirus pandemic

    • Start building a cohesive search engine optimization strategy (SEO) to improve your search rankings. 
    • Attract buyers by hyping up your sales event using company social channels.
    • Run pay-per-click ads based on messaging that proved high-performance and appealed to your target audience in the past. 
    • Send out a vibrant email to your subscription list to ensure that they know what type of promotion you will have and which item(s) and service(s) will be on sale. 

    For those who need assistance getting off the ground and running or simply prefer the expertise for such an important e-commerce shopping weekend, it’s worth hiring a professional digital marketing agency to handle your online affairs and set the groundwork for some successful conversions. 

    How does your brand plan to keep up with the new normal? Drop a comment below to share with other entrepreneurs.

    How small businesses are keeping up with the revolution of digital marketing

    Digital marketing, like many technology-based fields, is constantly changing and evolving to keep up with the times, and as business owners, it’s paramount that you understand your reaching potential if you wish to stay ahead of the curve of your industry. While reading about various online strategies is a great start to grasp some understanding of digital marketing affairs, dipping your toes in efforts like search engine optimization, blogging, and social media are better ways to connect yourself with the outside world and increase your web traffic and conversions. 

    Adopting keywords in their website text 

    Whether business owners decide to take a stab at writing their own page content or they hire a professional digital marketing agency to handle the cultivation of some vibrant wording, it’s through the use of keywords that they’re able to compete with some more prominent names in the business. 

    Search Engine Optimization (SEO) is a digital marketing technique that uses determined keywords, in an increased quantity, to improve organic results for searches on a variety of online engines. This means that the more you use a popular word, phrase, or expression, the more likely your content will be able to crawl up search rankings and increase its visibility to potential customers. 

    Take some time to find out which words work well for your business by making a list and each time you write, use a few keywords and supplement them organically within the text. Keep in mind that while you want to use them as much as possible, it’s important to not make your content too wordy by overusing phrases to the point that the context doesn’t make sense, and therefore defeating the purpose of marketing altogether.

    Actively blogging helpful, informative content

    The more purposeful content you possess on your website, the easier it will be to establish your credibility and assert a certain degree of expertise within your industry. Just like we mentioned above, establishing keywords will allow you to achieve a more prominent search result position and when those keywords are sprinkled throughout informational content, it shows that you’re willing to share some knowledge without asking your customers for anything in return. This gives the impression that your brand is more than a store, but instead, a business that focuses on loyalty to achieve higher conversion rates. 

    While a blog is a space to let your creative juices flow, it’s also the area where you can engage with website visitors, while also giving them content that is promotional and shareable. Use it to tell a story that will draw in your target audience by evoking emotions, keep it mid-length, and ensure that the writing is quality and not just a juggled mix of in-depth how-tos! 

    Using the power of social media 

    Social media plays an important role in the life of most businesses and most people’s personal lives, which means that you should be utilizing its power to expand your reach. While providing you with a fantastic customer service tool, managing your social media channels is an easy, relatively inexpensive way for you to meet your potential customers on their level and start life-long relationships by becoming the go-to source for their individualistic needs. However, the key to social media is consistency, and when you don’t have the time because of your other business ventures, your audience is left out to hang, becoming disinterested by your lack of content. So, ensure that you’re always in the loop by sharing informational and helpful subject matter that’s mixed with some occasional advertising and promotions. Not only will this increase your organic growth, but it will build up your relationships with your community and establish a network that will payout in the future. Thus, if your life as a business owner has proved to be busy, consider hiring a professional digital marketing agency to handle your social media affairs by managing your channels and answering customer questions.

    Do you own a small business? How are you keeping up with your industry competition?