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    How do you create a social listening strategy?

    social listening

    Social media has the power to influence the world around us. Whether it’s our every day relationships, longstanding education or our enhanced shopping experiences, for the most part, we solidify these social connections by the way we choose to communicate through our social channels. But, before the widespread fame of social media, marketers heavily relied on television, radio stations or billboard advertising to get the word out about the benefits and advantages of their products and services. With the steady progress of technology and the hands-on accessibility of the internet, social media has drastically changed our world and the world of marketing. So, if you’re seeking a better way to understand your customers or simply want to engage, then perhaps you should consider diving in and creating a social listening strategy.

    What is social listening?

    Social listening is the process of listening to the online conversations of customers and potential buyers. Primarily done through the use of social media, this practice allows a business owner, or digital marketing firm, to be able to collect valuable data revolving around specific topics related to their industry niche, and even brands, services and products.

    How does social listening differ from monitoring?

    Since these two terms are often compared in the digital marketing sphere, we thought that we would break down the barriers that differ between them.

    While, you’re somewhat familiar with social listening, social monitoring is simply the process of watching for @mentions and comments that pour into your social media channels, mobile apps and blogs. Although it’s important to be aware that not all the conversations are relevant to your brand will appear within your notifications, so you’ll need to be diligent with your digging.

    On the other hand, social listening dives much deeper by tracking relevant keywords, phrases, events and organizations that are implemented within your social strategy in order to actively find all the relevant conversations that are able to provide insight, meaning or context to your brand and niche.

    What are some advantages of social listening?

    Let’s consider the data that social listening has the ability to provide you with.

    Social measurement: Successful social media marketing involves a little bit of trial and error. In order to drive your success, you must first determine the tactics that work for your company. Social listening can help point you in the right direction so that not too much time will be wasted determining tactics that are already working in your niche.

    Content marketing: Most of your success as a business owner will rely on your ability to deliver content to your consumers. Whether it’s your scholarly product descriptions or some guided insights into your service, powerful words can really resonate with your audience. Social listening can provide further insight into what topics your consumers are discussing, which allows your to deliver content that outlines points, concerns and questions before even having to be asked.

    Generates leads: Social listening allows you to boost your lead generation because your organization is constantly tracking relevant industry conversations. Once your team has executed their social listening strategy effectively, they have the potential to uncover new clients through the use of these interactions.

    Competitive analysis: Social listening allows you to gain perspective on the insights on your own company, while also allowing you to maintain tabs on the competition around you. Find out what your competitors are doing well and make a plan to executive it even better.

    Customer service: If you have a person who is in charge of your social listening maintenance, then your organization will constantly be on top of its customer service. Tracking conversations allows you to provide incredible customer service by combating problems in a timely, appropriate manner and offering helpful responses to your customer’s questions. This helps build trust and loyalty that extends far beyond your brand and has the ability to assert your position as a leader in your industry.

    How do you get started?

    It sounds super easy, right? Well, here’s how you can get started on your social listening strategy.

    • Define your goals
    • Develop a keyword strategy
    • Invest in the right tools
    • Take action

    If you need a better understanding of social listening or need any help get started, contact a professional digital marketing agency to help point you in the right direction or simply handle all the elements on your behalf.

    Do you have any other questions about social listening? Ask us in the comments section below.


    A quick guide on how to conduct a competitive analysis on social media

    competitive analysis

    Social media is the heart of modern communication. It gives business owners the power of outreach and the ability to spread beyond the simple means of selling at a community market or relying on the word-of-mouth of friends. Although the use of social media to gain product hype is not a new concept, the use of competitive analysis is still relatively contemporary. Using this tactic as part of your social media strategy is a crucial element that will help you shape your competition and understand how to market your product or service.

    What is competitive analysis?

    Competitive analysis is the evaluation of your competitors, the assessment of their strategies, the determination of their strengths and weaknesses and how it all compares to your business. In the context of social media, it’s looking at your competitor’s social accounts and better understanding the methods that they are using to create a social media landscape within your industry.

    How do you conduct a competitive analysis?

    In order to understand the scope of your competitor’s success on social media, you will first need to gather as much information as you can on them. Who are they following? How often are they posting? What kind of content are they posting? Which social accounts are they using? Once you’re able to answer these questions, gather the data together and compare between each competitor and your current social media strategy.

    How do you find out who you competitors are?

    For many businesses this is an easy answer, but for others you may need to do a bit of digging around. Just remember that Google is always a good tool to help answer your questions. By typing in keywords or phrases you will be able to see who ranks above you — BAM, your competition. Be very specific in your search efforts and also take into consideration that your competition may not be local.

    Another great method that will aid you in determining your competitors is to use your audience’s social following. Chances are they are following brands that are similar to yours and might be exceeding you when it comes to sales.

    Once you make a pool of potential competitors, narrow your list to a few of the strongest ones. From there you can start investigating.

    • What social networks are they on?
    • How big is there following?
    • How often do they post?
    • Are their followers engaged?
    • What are their strengths/weaknesses?
    • How are they a threat to you?
    • Where are your opportunities to grow?

    After you have gained some useful information on your competitors, your creative process will begin. Remember to be inspiring and not merely duplicating what your competition is already doing well. Also, it is best practice to look for a bold, unconventional and unique way to approach your future engagement. Stay organized and keep at it. Establishing a strong social media presence takes time and competitive analysis is only a single step in your journey.

    If you need a little motivation to get started, consult with a professional about your social media strategy and have them dedicate the time to complete a competitive analysis for you!  

    Did you find our tips helpful? Tell us in the comments section below.